Good: versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantag... (this pertains Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, ...) | VersaSRS HelpDesk 4.0.0 [Homepage] - by: VersaDev - Download Click to enlarge Description: versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more... Recent changes in this New Release:
User's Reviews, Comments (Add your comment / review) | File size: 9950 Kb Date: 05/19/2008 Homepage Install support: Install and Uninstall OS: Windows2000, WinXP, Windows2003 Sys requirements: MS Win Server 2008/2003/2003/XP/Vista, IIS, .Net 2.0, MS SQL Server 2005/2000/2005 Express Language: English |
See also in Business and Finance: Project Management
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