predictive dialer, call center CRM, call center management, call center software, call center auto dialer, customer relationeractions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

Good: CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately an... (this pertains call center solutions, call center IVR, phone dialer, customer data management, customer relationship management, call center auto dialer, call center software, call center management, call center CRM, predictive dialer, ...)

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Some words about CRM Dashboard:
Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.

Key Features:

Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard.

Full integration with Call-scripting.

Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons.

Includes a dialpad that can transfer, hold, park, record, and play audio during calls.

Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions.

Visually displays incoming call ACD queues.

Easily schedule customer callbacks, with automatic call back reminders.

Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling.

Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.

News, new features for this Major Update:
CRM Dashboard
iness processes, Dashboard enables agents to deliver superior customer experiences for your organization. Features an user-friendly interface that allows integration and customization wi

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Type: Freeware
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Download size: 402 Kb
Date: 10/23/2013
Program home
Install/Uninstall: Install and Uninstall
OS: WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Windows 8
Sys requirements: Windows 2000/XP/2003/2008/Vista/Win7/Win8
Language: English

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